Last updated: September 2026. This is an independent informational guide, not affiliated with the Government of Mozambique or evisa.gov.mz. Always verify details on the official portal before applying.
The Mozambique eVisa government fee is non-refundable in all cases, whether your application is rejected, cancelled, or approved but unused. There is no child discount; every applicant pays the full fee regardless of age. If your payment fails, wait 24 to 72 hours and contact portal support before re-applying to avoid duplicate charges.
How the Mozambique eVisa Payment Process Works
Fees are charged immediately at submission; passports with less than 6 months validity are rejected without refund. The Mozambique eVisa application involves four steps:
Fill out the application form
Upload required documents, including a complete scan of the passport bio page.
Pay the processing fee
Securely online using Visa or Mastercard; the charge is debited instantly.
Receive the preliminary eVisa
As a PDF attachment via email from evisa.gov.mz.
Download and print
The PDF for presentation at boarding and upon arrival in Mozambique.
Processing speed determines the fee tier: standard, rush (5 to 7 working days), or super-rush (3 to 5 working days), with the latter two requiring extra fees. The current 2026 fee is published on evisa.gov.mz at the time of application.
Mozambique eVisa Refund Policy: Are Fees Refundable?
The government fee is non-refundable in all scenarios: rejection, cancellation, or non-use. The Mozambique National Immigration Service retains the full fee once payment is processed at submission.
| Scenario | Refund Available? | Explanation |
|---|---|---|
| Application rejected (expired passport, wrong visa type, insufficient documents) | No | Fee retained in full by the Mozambique National Immigration Service. Source: evisa.gov.mz FAQ. |
| Applicant cancels before processing | No | Processing begins immediately upon submission; no cancellation window exists. Source:. |
| Visa approved but not used (travel plans changed) | No | No refund mechanism exists to return an unused visa. Source:. |
The evisa.gov.mz FAQ states: “If your Mozambique eVisa application is rejected or multiple applications processed, the application fees are generally non-refundable.” The Mozambique High Commission in London confirms: “The visa fee is not refundable.” Source:.
Common rejection triggers include insufficient passport validity (under 6 months), wrong eVisa category for minors, or incomplete documents. No partial refund applies under the Mozambique eVisa refund policy for any of these cases.
For in-person enquiries, the Mozambique High Commission is located at 21 Fitzroy Square, London W1T 6EL, United Kingdom. Telephone: +44 (0) 207 383 3800. Consular hours: Monday to Friday, 10:00 to 13:00. Tourist and business visas are no longer issued by the High Commission; applicants must use evisa.gov.mz.
Can You Get a Refund If Your Application Is Rejected?
No. Application rejection for any reason, including expired passport (under 6 months validity), wrong visa type for a minor applicant, or incomplete documents, results in full fee retention by the Mozambique National Immigration Service. The refund eligibility criteria do not allow partial refunds.
What If You Cancel Before Processing Begins?
No cancellation window exists. Processing starts immediately upon submission, and the fee retention policy applies universally. The Mozambique eVisa cancellation policy treats all submitted applications as immediately processed.
What Happens If Your Mozambique eVisa Payment Fails?
A failed Mozambique eVisa payment (payment declined or system timeout) does not automatically charge the applicant, but waiting 24 to 72 hours before re-applying prevents duplicate charges.
Check your bank statement
For a pending authorisation, which may clear within 48 to 72 hours without completing the transaction.
Verify application status
On the Mozambique eVisa portal; if the status shows “submitted” or “pending,” the payment may have processed despite the error message.
Wait 24 to 72 hours
Before re-submitting to avoid a duplicate payment with no automatic refund mechanism.
Contact portal support
With your reference number if a charge appears but no confirmation was received.
Do NOT file a bank chargeback
Before confirming with support, as this may flag your immigration record with the Mozambique National Immigration Service.
Duplicate Charges and Refund Turnaround
Re-applying too quickly after a transaction failure can trigger a duplicate charge with no automatic refund. If double-charged, contact portal support with both reference numbers. Confirmed duplicate refunds take 5 to 10 business days for card reversals and 10 to 15 business days for bank transfers.
Before You File a Chargeback
Filing a bank chargeback on a successfully processed Mozambique eVisa payment can flag your record with the Mozambique National Immigration Service. Potential consequences include future application rejections or entry denial at the port of entry. Always contact portal support first to confirm whether the charge was erroneous before disputing with your bank.
Do Children Get a Discount on the Mozambique eVisa?
The Mozambique eVisa charges the same full fee per application regardless of age, with no child, infant, or family discounts available as of 2026. The official portal (evisa.gov.mz) applies per-applicant pricing, meaning every traveller, adult or minor applicant, requires a separate paid submission.
Minors are restricted to Tourist eVisa/eTA or Sport/Culture eVisa categories only. Each child must hold their own passport with a minimum validity of 6 months from the date of entry. There is no infant-on-lap exemption; every child generates a separate fee. A family of four (2 adults and 2 children) pays four full Mozambique eVisa fees.
Per-Applicant Pricing: What Families Need to Budget For
A family of four (2 adults and 2 children) pays four full eVisa fees with no age-based reduction, plus any applicable rush processing surcharge. The current 2026 fee is published on evisa.gov.mz; verify the exact amount before applying.
How to Pay: Accepted Methods and UK Bank Charges
The Mozambique eVisa portal accepts Visa and Mastercard credit and debit cards; bank transfer is available upon request. PayPal, cryptocurrency, and Apple Pay are not documented on official sources. UK cardholders should enable 3D Secure before submission and anticipate foreign-transaction surcharges of 0 to 3% on debit cards and up to 2.99% on credit cards, depending on the issuer.
FAQ: Mozambique eVisa Refund Policy, Failed Payments and Child Discounts (2026)
What is the Mozambique eVisa refund policy in 2026?
As of 2026, the fee is non-refundable in all cases. The Mozambique National Immigration Service retains the full fee whether your application is rejected, cancelled, or approved but unused. Both evisa.gov.mz and the Mozambique High Commission in London confirm that no refund mechanism exists.
Can I get a refund if my Mozambique eVisa application is rejected?
No. If rejected for any reason, including expired passport (under 6 months validity), wrong visa type for minors, or incomplete documents, the full fee is retained by the Mozambique National Immigration Service. Source: evisa.gov.mz FAQ.
How do I request a refund for a Mozambique eVisa?
You cannot request a refund for a rejected, cancelled, or unused eVisa. The only scenario where a refund may be possible is a confirmed duplicate payment, reported to portal support with your reference numbers.
What happens if my Mozambique eVisa payment fails or is declined?
Check your bank statement for pending authorisations (typically clearing within 48 to 72 hours), verify your status on evisa.gov.mz, and wait 24 to 72 hours before re-applying. Contact portal support with your reference number if the status is unclear.
Will my money be automatically refunded if the eVisa payment fails?
If the transaction genuinely fails, no charge is completed. A pending authorisation may appear but typically clears within 48 to 72 hours. There is no automatic refund for duplicate submissions; contact portal support if double-charged.
Do children receive a discount on the Mozambique eVisa fee?
No. The Mozambique eVisa charges the same full fee per application regardless of age. Every applicant, including infants and minors, requires their own passport (minimum 6 months validity) and a separate paid application.
What age qualifies for a child discount on Mozambique eVisa?
No age qualifies. There is no child discount, infant exemption, or family bundle. Minors are restricted to Tourist eVisa/eTA or Sport/Culture eVisa categories only, but the fee remains the same as for adults.
How long does it take to receive a refund for a Mozambique eVisa?
Refunds are only issued for confirmed duplicate payments. Card refunds take 5 to 10 business days; bank transfer reversals take 10 to 15 business days. Standard application fees are not eligible for any refund.
Can I cancel my Mozambique eVisa application and get my money back?
No. There is no cancellation window. Processing begins immediately upon submission, and the government fee is retained in full for every submitted application.
Why does my Mozambique eVisa payment keep failing?
Common reasons include insufficient funds, your bank blocking international transactions, an unsupported card network, or 3D Secure not being enabled. The portal accepts Visa and Mastercard; bank transfer is available upon request.
What payment methods are accepted for the Mozambique eVisa?
The portal accepts Visa and Mastercard credit and debit cards. Bank transfer is available upon request. PayPal, cryptocurrency, and Apple Pay are not documented on official sources. UK cardholders should expect foreign-transaction surcharges of 0 to 3% on debit cards and up to 2.99% on credit cards.
Will filing a chargeback affect my Mozambique visa application?
Yes, it may. Filing a bank chargeback on a successfully processed eVisa payment can flag your record with the Mozambique National Immigration Service, potentially leading to future application rejections or entry denial. Always contact portal support first.
